I had to call, pay on my debit card for the latest payment and try one more time to set up a DD and it finally worked. At this point I had to call again and tell them this, they then set up another DD, failed again. They tried to pass the book and blame my bank so I wasted more of my time calling my bank who confirmed they were trying to take payment from the old DD mandate and have never sent a request for a new one. This dragged on for another month and then the payment failed again, because yet again they'd failed to send through a new DD Mandate to my bank. They assured me it was set up but just said that I owe them the missing payments - granted, but I think they should accept some responsibility and cover their mistake so I escalated my complaint. I complained repeatedly and went through all of the channels, whilst also asking them to make sure the new DD Mandate was set up. 2 months later I found that payments for 1 of my agreements had been missed, I called to complain as I had no prior knowledge and they accepted 0 responsibility. I found work fairly quickly and come August when the payments were due to re-start I still had 2 agreements running with BMW so I called to make sure the Direct Debit was in place and no payments were missed The call was made at the end of the July and as far as I knew both payments were coming out as they had assured me on the phone that they'd sorted the DD mandate for both agreements. Fast forward to the pandemic when holiday payments were on offer and I had no choice but to take 3 months holiday in as I was out of work at the start of the first lockdown. I never miss payments across any of my commitments. Had 2 BMW's through BMW Financial Services in the last decade. BMW Financial Services make mistakes and blame you
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